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Patient Concern Resolution Process

Good Samaritan Hospital has an established Patient Concern Resolution Process. Concerns should be brought to the attention of the Nurse Manager of the Director of the involved unit, the patient and family representative or hospital administration.

Unresolved concerns will be handled by the Patient Concern Grievance Committee. A grievance may be lodged with the Indiana State Department of Health, regardless of whether or not the patient has first used the hospital's Patient Concern Resolution Process.

The address and phone number of the Indiana State Department of Health are:

Indiana State Department of Health
2 North Meridian Street, Section 4-A
Indianapolis IN 46204
1-800-246-8909
Home Care: 1-800-227-6334

Quality Concerns

The staff, Board of Governors, physicians and administration at Good Samaritan Hospital are committed to providing quality health care for you and your family. If you have concerns related to the overall quality of your care or safety, please call (812) 885-3195. If you should require additional follow up, you may contact the Joint Commission on Accreditation of Healthcare Organizations on their Web site at www.jointcommission.org or by calling 1-800-994-6610.