Good Samaritan Forms Patient and Family Engagement Council

Good Samaritan has formed a new Patient and Family Engagement Council (PFEC). The purpose of this council is to promote a patient and family-centered care culture while supporting the hospital’s mission, vision and values. The PFEC will serve as a venue for patients, families and hospital staff to work together and develop solutions that will positively influence the patient and family health care experience.

The council consists of 10 community members including Becky Blagrave, Carol Henke, Cindi Trent Holloway, Dottie Lane, Paul Martin, Fred Nocus, Beth Ochs, Margaret Scott, Trudy Vanderbeck and Connie Watjen. These members applied to be apart of the council during an application period earlier this year.

President and CEO, Rob McLin, stated he is optimistic about this group. “I am extremely pleased with this group, and excited to see what new ideas they bring to the table,” McLin stated. “This council is going to give us an outside perspective that will help us to continue improving the care we provide to our community.”

Good Samaritan Foundation Director, Gary Hackney, leads the group as the co-chair for the hospital. At its second meeting in May, Blagrave was elected as the council’s community member co-chair. Carol Henke was voted as the council’s secretary.

“Good Samaritan continually strives to provide the best possible patient experience to all patients and families,” said Hackney. “The Patient and Family Engagement Council serves as a means of communication and education for anyone in our service area. A goal of the PFEC is to serve as ambassadors for Good Samaritan, and bring about feedback such as concerns, questions or praises to share with the organization.”

The council will serve as a platform for members to share issues without fear of criticism and to represent the perspectives of patients, families, staff and the community. By doing this, the PFEC will strengthen communication and collaboration along with providing an effective avenue for receiving and responding to patient and family input.

To learn more about the PFEC and it’s members visit or click HERE.

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