Good Samaritan has formed a new Patient and Family Engagement Council (PFEC).
The purpose of this council is to promote a patient and family-centered
care culture while supporting the hospital’s mission, vision and
values. The PFEC will serve as a venue for patients, families and hospital
staff to work together and develop solutions that will positively influence
the patient and family health care experience.
The council consists of 10 community members including Becky Blagrave,
Carol Henke, Cindi Trent Holloway, Dottie Lane, Paul Martin, Fred Nocus,
Beth Ochs, Margaret Scott, Trudy Vanderbeck and Connie Watjen. These members
applied to be apart of the council during an application period earlier
President and CEO, Rob McLin, stated he is optimistic about this group.
“I am extremely pleased with this group, and excited to see what
new ideas they bring to the table,” McLin stated. “This council
is going to give us an outside perspective that will help us to continue
improving the care we provide to our community.”
Good Samaritan Foundation Director, Gary Hackney, leads the group as the
co-chair for the hospital. At its second meeting in May, Blagrave was
elected as the council’s community member co-chair. Carol Henke
was voted as the council’s secretary.
“Good Samaritan continually strives to provide the best possible
patient experience to all patients and families,” said Hackney.
“The Patient and Family Engagement Council serves as a means of
communication and education for anyone in our service area. A goal of
the PFEC is to serve as ambassadors for Good Samaritan, and bring about
feedback such as concerns, questions or praises to share with the organization.”
The council will serve as a platform for members to share issues without
fear of criticism and to represent the perspectives of patients, families,
staff and the community. By doing this, the PFEC will strengthen communication
and collaboration along with providing an effective avenue for receiving
and responding to patient and family input.
To learn more about the PFEC and it’s members visit gsh.org/pfec or click