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Patient Portals

Patient Portals

Good Samaritan is proud to offer two patient portals for easy access to your patient records anytime, anywhere. Click below to access MyChart and the Samaritan Center portals.

MyChart and Samaritan Center portals are online tools that allow you and your doctor to communicate about non-urgent health care matters anytime, anywhere. These patient-focused portals make managing your health easy and convenient!

You can use either portal 24/7 from any computer or phone with an internet connection and Web browser to:

  • Communicate with your doctor – Ask non-urgent medical questions.
  • Request prescription refills – Send a refill request for any of your refillable medications.
  • See test results – No more waiting for a phone call or letter—see your results and doctor’s comments within days.

Remember MyChart and the Samaritan Center portals are not to be used for emergency or urgent needs. For medical emergencies, dial 911.

MyChart

This patient portal is to access your health records from Good Samaritan Hospital and Good Samaritan Physician Network.

Register Login

Samaritan Center Portal

This patient portal is to access your behavioral health records from the Samaritan Center.

Register Login

For medical records prior to 2016, click here to access the MyGoodSamHealth portal.

Not signed up yet? Click one of the links above.

Download the MyChart App on your smartphone.

Frequently Asked Questions

How can I sign up?

Patients who wish to participate will be issued a MyChart activation code during their clinic visit. This code will enable you to log in and create your own username and password. If you were not issued an activation code, you may call your primary care clinic to get one or ask to sign up during your next office visit. You may also visit https://www.viewmychart.com/MyChart/ and click on “sign up now” and then on “sign up online” to get started.

Who do I contact if I have further questions?

You can call our MyChart Patient Support Line at 1-844-450-3742.

When can I see my test results in MyChart?

Your test results are released to your MyChart account after your physician has reviewed them. This is generally within 1-12 days.

Why are certain test results not shared electronically via MyChart?

Your provider is able to determine which types of test results are able to be accessed through MyChart. Further, tests of a very sensitive nature are not released to MyChart.

If some of my health information on MyChart is not correct, what should I do?

Your MyChart information comes directly from your electronic medical record at your doctor's office. Ask your doctor to correct any inaccurate information at your next clinic visit. Your health information is reviewed and updated in your electronic medical record each visit.

If I send a message to my doctor or nurse, when can I expect a reply?

You will generally receive an answer within 1-3 business days. Please note that MyChart should not be used for urgent situations. Please contact your medical center if the situation requires immediate attention or dial 911 if it is an emergency.

Can I view a family member's health record in MyChart?

Yes you can. This is called Proxy access and allows a parent (or guardian) to log into their personal MyChart account, and then connect to information regarding their family member. Complete a Proxy Consent Form and return it to one of our medical facilities to request access to this convenient service.

Can I ask questions regarding a family member from my MyChart account?

MyChart offers direct access to your personal health record and communicating about another individual's information would be placed in your health record. This information would not appear in the correct health record and could potentially jeopardize medical care.

Can my spouse and I share one MyChart account?

No, due to the sensitive nature of medical information, each adult must sign and submit a Release of Information request and establish their own MyChart account.

I forgot my password. What should I do?

You may contact our MyChart Patient Support Line at 1-844-450-3742 to request a new, secure password. You may also click the "Forgot password" link on the sign-in page to reset your password online.

Can you send me a new activation code as I have lost it, let it expire or did not receive it?

No, you would need to go to your physician's office to get a new activation code generated. Privacy issues prevent us from e-mailing a new activation code to you.

Where can I update my personal information (e.g., home address, e-mail or change my password)?

Log into MyChart and from the left menu, go to the Preferences section and select the appropriate option.

How is MyChart secure?

We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal usernames, and passwords. Each person controls their password, and the account cannot be accessed without that password. Unlike conventional e-mail, all MyChart messaging is done while you are securely logged on to our website.

What is your Privacy Policy?

MyChart is owned and operated by MyChart and is fully compliant with federal and state laws pertaining to your privacy. Your name and e-mail address will be treated with the same care and privacy given your health records and will never be sold or leased by MyChart.

I was logged out of MyChart, what happened?

We aim to protect your privacy and security of your information. While logged into MyChart, if your keyboard remains idle for 15 minutes or more, you will be automatically logged out of MyChart. We recommend that you log out of your MyChart session if you need to leave your computer for even a short period of time.

What do I need to use MyChart?

You need access to a computer connected to the Internet and an up-to-date browser (such as Internet Explorer).

My activation code does not work, what should I do?

For your security, your activation code expires after 14 days and is no longer valid after the first time you use it. If you still have problems you can call our MyChart Patient Support Line at 1-844-450-3742.

How do I link my Good Samaritan MyChart account with my MyChart accounts from other hospitals?

MyChartCentral is a hub from which you can access your Good Samaritan and other MyChart accounts from the Vincennes area or nationwide, and Lucy. MyChartCentral allows you to easily access any MyChart from one place using a single username and password.

Lucy is a personal health record that gives you a permanent home to organize all of your medical information. You can request an updated copy of your medical record at any time and store it in Lucy. You can also add personal information about your health and choose to share it with Good Samaritan and other organizations where you receive care. If your insurance changes, you move away or need to leave your current organization, Lucy will follow you. Click here for instructions.