About Our Survey
Patient Guide to Patient Satisfaction Surveys and Ratings
Good Samaritan values the partnerships we have with our patients and their
loved ones. We are committed to providing you the information you need
at your fingertips to make informed decisions about your health care,
and about the physicians and other providers who walk the care journey
with you. As part of that commitment, we now post our physicians’
patient satisfaction ratings online.
To assist you, we’ve developed this guide to help patients, family
members and those considering appointments with Good Samaritan physicians
understand how we capture and report our patient experience ratings.
About Our Survey
Good Samaritan is focused on providing an exceptional experience in every
care interaction. All ratings are submitted by actual patients and verified
by a leading company in the patient satisfaction industry. We measure
all aspects of patient satisfaction. To ensure that we are holding ourselves
to the highest standards, we partner with an independent patient satisfaction
company. NRC Health provides the technology to display ratings and comments
on our physician profile pages.
Who Receives the Survey?
The survey is mailed to randomly selected Good Samaritan patients within
a few days following their appointments. Patients are asked to complete
the survey and provide comments regarding specific aspects of care. We
use this feedback to improve and enhance the care we offer.
Do You Post All Comments?
Good Samaritan is committed to transparency. That means posting all relevant
feedback – whether it’s positive or negative. However, we
do not post comments that are libelous, profane, or those that risk the
privacy of our patients. Every provider rating is published regardless
of comment status.
What Questions Do We Ask?
We calculate our star ratings based on responses to the below questions
from our NRC Health patient experience surveys.
- Using any number from 0 to 10, where 0 is the worst provider possible and
10 is the best provider possible, what number would you use to rate this provider?
- Did this provider listen carefully to you?
- Did you trust this provider with your care?
- How likely would you be to recommend this provider to your family and friends?
Why Don't We See Patient Ratings and Comments for Every Doctor?
Industry best practice is clear that more data provides a more accurate
picture. That’s why we require a minimum of 30 completed patient
surveys per doctor before we post a physician’s rating. Over time,
with more surveys received on an ongoing basis, the number of rated physicians
A physician’s rating will only be posted on the site when he/she
has a minimum of 30 completed surveys.
Can anyone complete a survey or post a comment about a physician?
No. Only patients having an outpatient visit by a Good Samaritan physician
may be selected to receive a survey. The results are based entirely from
patients who have actually been treated by the physician.
How is patient information protected?
Patient names are not displayed through the online ratings and commentary
reviews. All personally identifiable information is removed prior to display.